Accessibility

This accessibility statement applies to https://www.fosterwithnortheast.org.uk run by Foster with North East. We want as many people as possible to be able to use this website. For example, this means you should be able to:

• change colours, contrast levels and fonts
• view the site on a wide range of devices including PC, tablets, phones and smart TV's.
• zoom in up to 300% without the text spilling off the screen
• navigate most of the website using a keyboard
• navigate most of the website using speech recognition software
• listen to most of the website using a screen reader

We've also made the website text as simple as possible to understand.

Ability.net (opens new window) has advice on making your device easier if you have a disability.

How accessible this website is

We know some parts of the website may not be not fully accessible in some circumstances:

• most PDF and some Word documents are not fully accessible to screen reader software
• some of our online forms may be difficult to navigate using a keyboard
• you cannot skip to the main content when using a screen reader
• forms will time-out after 20 minutes as a default

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording and braille please contact us directly (contact@fosterwithnortheast.org.uk / 0800 917 7771).

We'll consider your request and get back to you as soon as possible.

Reporting accessibility problems with this website

We're always looking for ways to improve the accessibility of this website. If you find any problems not listed on this page or think we're not meeting accessibility requirements, please let us know by contacting us directly (contact@fosterwithnortheast.org.uk / 0800 917 7771).

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the 'accessibility regulations'). If you're not happy how we respond to your complaint, contact the Equality Advisory and Support Service (EASS) (opens new window).

Contacting us by phone or visiting us in person.

If someone requires a service from us and they do not speak English, an interpreter may be provided who will provide high quality interpreting between All interpreters are appropriately qualified, and all follow a code of practice that includes the need for confidentiality. The Fostering Hub staff you are dealing with will arrange this service on your behalf when organising an appointment.

Communication support is available for people who require a British Sign Language Interpreter, but this needs to be arranged in advance.

Technical information about this website's accessibility

Foster with North East is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is compliant with the Web Content and Accessibility Guidelines 2.1 AA standard with the exception of the following areas listed below.

Non-accessible content

Success criteria 1.1.1: Non-text content

We are aware that some 'image' elements do not contain alternate text. We are reviewing the use of images and descriptions across the website with a view to improving our compliance with this standard.

Success criteria 1.3.1: Info and relationships

We are working to improve the use of semantic html page elements to convey the meaning of our content rather than relying on visual presentation alone. We continue to review our content using website auditing tools and are working towards addressing and reducing any outstanding issues by changing or rewriting content where applicable.

Success criteria 1.3.5: Identify input purpose

Some of our forms currently do not auto-fill form fields from values stored in the users browser. We are working towards addressing this issue.

Success criteria 1.4.3:  Contrast (minimum)

There may be an issue with contrast between text and its background in some areas of the website for some users. We are working towards addressing this issue.

Success criteria 1.4.10: Distinguishable

We are aware a small number of pages where horizontal scrolling may be required on smaller screens or older equipment. We are working towards addressing this issue.

Success criteria 2.4.1: Bypass blocks

Users currently cannot bypass blocks of content that are repeated on multiple pages. We are working with our website provider to address this issue.

Success criteria 2.4.2: Page titled

Some pages currently may not have appropriate titles. We are working to address this issue.

Success criteria 2.4.4: Link purpose (in context)

We know that the purpose of some links within web pages may not clear from the text within the link. We are working to address this issue.

Success criteria 2.4.7:  Focus visible

Some controls do not change appearance when they are selected. We are working with our website provider and third parties to address this issue.

Success criteria 3.1.1: Language of the page

Pages do not currently show the language they were written in. We are working with our website provider to address this issue.

Disproportionate burden

PDF documents

PDF documents published after 23 September 2018 may not be accessible for several reasons. They may not be structured so they're accessible to a screen reader. This does not meet WCAG 2.1 success criterion 4.1.2 (name, role value).

Due to the number of documents on the website which may originate from multiple other sources, to amend every document would be a disproportionate burden so we are unable to rectify this problem.

Content that's not within the scope of the accessibility regulations

PDF's and other documents

Many of our older PDF's and downloadable documents don't meet accessibility standards. For example, they may not be structured so they're accessible to a screen reader. This doesn't meet WCAG 2.1 success criterion 4.1.2. However, the accessibility regulations don't require us to fix PDF's or other documents published before 23 September 2018 if they're not essential to providing our services.

Using third party content or functionality on our website

We may use third party content or functionality on our website. This allows us to offer a wide range of services that can be completed online. They are each built to look like our website but are based on a different technical platform from other partners or suppliers. 

This includes and is not limited to:

• Online forms 
• Card payment systems
• Committee management system
• Parking 

Where we choose to feature third party content or functionality on our website, we are responsible for ensuring it meets accessibility standards. We are currently working with our third party suppliers to ensure that they are compliant with the accessibility guidelines.

How we tested this website

This website is currently being tested for accessibility. The test is being carried out by Foster with North East.

We are testing our main website platform including:

• our homepage
• content pages
• search pages

What we're doing to improve accessibility

We're currently working to improve the accessibility of this website. If you find any problems not listed on this page or think we're not meeting accessibility requirements, please let us know by contacting us directly (contact@fosterwithnortheast.org.uk / 0800 917 7771).

This statement was prepared on 04.04.2024